Terms and Conditions

• These terms and conditions govern your use of the web site and any contract between you and Gift of Sound for the purchase of goods.
• By ordering goods from the Gift of Sound web site you agree to be bound by these terms and conditions and agree that they constitute a legally binding contract between you and Gift of Sound.
• Website contact details can be found in the Contact link.

• All prices listed on the site are fully inclusive of UK delivery and UK VAT.
• For international deliveries an additional delivery charge will be calculated at checkout. All goods purchased for delivery to an international address will be subject to your local taxation rules at the border, please see Customs Declarations below

• Please note that all DVD titles featured on this website are in the PAL format unless otherwise shown.
• Customers from outside the UK should be aware that PAL is the broadcast format in the UK and, before ordering from this website, should check that their TV monitor and playback equipment is able to play PAL formatted discs.
• Gift Of Sound cannot be held responsible for orders which are made for PAL formatted titles which will not play in territories outside the UK and no refunds will be given.

• All prices displayed on this website are in GBP and are processed in GBP.

• Gift of Sound accepts payment by the following:

	:-	Visa Credit
	:-	Mastercard
	:-	American Express
	:-	Visa Electron
	:-	VISA Debit/Delta
	:-	Switch/UK Maestro
	:-	Solo
	:-	JCB

• Normally your card will not be charged until your order is dispatched
• All Online Credit Card Details are collected using RAPIDSSL SSL/128 bit encryption and passed to the PROTX payment system for presentation to the acquiring bank.

• In the case where an item becomes out of stock, Gift of Sound will notify you by email of the expected delivery date. You will then have the option of cancelling your order if you so wish.
• Product availability is subject to change without notice.
• The number of "Items in Stock" are shown on the website next to the products for sale and is an ESTIMATE ONLY which cannot be relied upon to be totally accurate.
• Occasionally, products displayed as "Available" or "In Stock" may, on picking the order be found in a damaged condition and in this case cannot be shipped. In this event Gift Of Sound reserve the right to cancel and refund the order or advise on an extended shipping date.
• If the number of "Items in Stock" for a product reaches the level of zero, the possibility of purchasing this product becomes automatically disabled to prevent customer disappointment. If you wish to purchase this item then please contact us and we will if possible issue a priority stock re-order. However the same price cannot always be guaranteed.

• The prices on this site are inclusive of the delivery charge for addresses in the UK. This includes the Channel Islands and BFPO addresses. For orders outside of the UK please contact Customer Support for further information.
• Orders received are typically processed and shipped within 3 working days.
• Orders shipped to UK addresses typically arrive within 1-3 days. Please allow 14 days before enquiring about lost or missing items.
• Allow 6 weeks for deliveries to BFPO addresses.
• Please allow additional time for your orders to arrive over the bank holiday weekends. We suggest allowing an additional 2-3 days for your packages to arrive to allow for delays within the mail.
• It is up to you to make sure that your address details are entered correctly and accurately. We cannot be responsible for delivery problems caused by incorrect address details.

• If you order goods for delivery outside of the UK, please note that your package may attract import duties and taxes on entering the country of destination. All charges levied in relation to customs clearance must be paid by the ordering customer. Gift Of Sound has no control over any such customs clearance charges and we recommend that you check with your customs officials or post office for information associated with import taxes, charges or duties that may be due on an item before placing an order.

• If an error is made by Gift of Sound or the item is found to be defective then you should return it to us at the above address. Please enclose your invoice and give the reason for the return. In these cases we will be happy to either refund your postage and send you a replacement or refund you in full.
• If the DVD or CD is no longer available, we will refund the full purchase price back to your credit card.
• We test returned CD/DVDs and reserve the right to return the product to you at your expense if we cannot reproduce the fault on our equipment.
• We advise that you test the CD/DVD on alternative hardware prior to return
• You are advised to obtain a proof of postage from the post office.  We are not responsible for the loss of any items during transit.

• You may cancel your order by informing us of this in writing any time up to fourteen days from the day after the day of delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 30 days of receipt of the goods or within 30 days of your cancellation, whichever is the earlier. Returned goods are to be accompanied by your invoice, and should be forwarded to our Customer Support Department at the address above. If you do not pay for the goods to be returned to us, a deduction will be made from your refund to cover our costs for collecting the goods.
• GIFT OF SOUND will not be liable for delivery charges if an item is returned unwanted.

• No contract for the supply of goods will subsist unless and until an acceptance email is sent by Gift of Sound to you to confirm acceptance of your offer to purchase goods and to confirm receipt of payment for the goods.
• This confirmation email amounts to an acceptance by Gift of Sound and is effective regardless of whether or not you receive the email.
• The acceptance email will be sent to you at the email address specified by you on your customer account at the relevant time. It is your responsibility to review the email and advise Gift of Sound of any changes to any information provided by you. You should keep a hard copy of the acceptance email. A copy can be provided to you should you lose the original. The copy will be sent to you via email only.
• Gift of Sound is free to withdraw from a prospective contract at any time prior to acceptance.
• To protect our offers and in the interest of fairness to all of our customers we reserve the right to refuse to supply orders of multiple quantites for certain limited stock products. If you are interested in making a bulk purchase of one of our products then please contact us in advance of placing the order to confirm and therefore avoid disappointment. If all cases where we choose not to supply the multiple quantity of a product, your order will be cancelled and you will not be charged.

OVERVIEW

• GIFT OF SOUND retains a certain level of information about our customers in order that we can process orders you place with us and provide you with a convenient service when you return to our site.
• GIFT OF SOUND are committed to protecting your privacy. We will only use the information we collect about you lawfully and in accordance with the EU General Data Protection Regulation (GDPR)
• We do not send random marketing emails to personal email addresses.
• The information you provide will never be passed on to any third party unless forced to do so by authorities under legal obligation.
• We make every effort to secure any data we hold.
• Cookies are used but only to calculate if 30 days has passed and therefore if commission is due to be paid to any associated product comparison affiliate sites.
• Customers that have explicitly expressed an interest may be contacted via email to inform them about certain offers that may be of interest to them and are given the option to unsubscribe at any time.
• Please contact us by email or by telephone if you wish to remove your registered account from our system completely or to change your preferences

DETAILS

1. PERSONAL DATA

1a. We collect your Personal Data through a number of sources, including:

1. Purchase orders
2. Website registration
3. Enquiries and information provided in communications via email or by telephone
4. Marketplace Sales
5. Visits to and use of the website (e.g. browser type and version, operating system, referral source, length of visit, page views and website navigation etc.)

1b. Personal Data gathered directly from customers during purchase ordering, website registration or enquiries are centrally managed in a bespoke encrypted software management system on the basis of contract as described in the GDPR. This personal data is kept for the duration of any ongoing business or software usage, and for at least six years thereafter.

1c. The type of Personal data we may hold that can be used to identify you as an individual includes your:

• name
• mailing address
• telephone number
• payment card details
• email address
• marketing preferences
• information collected via cookies
• log-in credentials (of customer account)
• IP address.

2. HOW WE USE PERSONAL DATA

2a. Certain personal data, such as names, contact details and online identifying data, are required for us to supply products and services that you have purchased or requested, as well as to carry out an agreement with you or take any steps that you have requested. These actions in regard to personal data are performed on the basis of contract as described in the GDPR. Examples of this include

• receiving orders
• processing orders
• shipping products
• updating the status of your order
• contacting you to provide specific order related advice e.g. REGION CODE / PAL Format DVD differences, stock shortages or damaged stock.
• We will never use your personal data for any online marketing ventures unless you specifically request us to do so.
• We will never pass your details onto any third party unless forced to do so by authorities under legal obligation.

3. PROTECTION OF PERSONAL DATA

3a. All personal data is collected and stored in a secure manner.

3b. All website transactions are carried out using only the industry standard protocol Transport Layer Security 1.2 (TLS 1.2)

3c. SSL Labs Website Report Overall Rating A

4. PRIVACY POLICY QUESTIONS, UPDATING YOUR PERSONAL DATA AND PREFERENCE NOTIFICATIONS

4a. You are welcome at any time to change your preferences as to the use of your personal data.

4b. You can at any time request to be added to or thereafter subsequently removed from the receipt of any marketing information.

4c. You may as an individual, request copies of the personal data held by GIFT OF SOUND. All such communications and inquiries should be sent to support@giftofsound.co.uk or mailed to Gift Of Sound, Howletts Farm, Evelyn Road, Chelmsford, Essex. CM3 1QQ.

4d. GIFT OF SOUND reserves the right to take all reasonable steps to verify any requests for personal data it receives.

• All the content on this site is protected by UK and International Copyright Laws.
• No part of this site including our text listings and our images may be copied, reproduced, distributed, redistributed, modified, displayed or performed without prior written consent from Gift of Sound.

• This site is provided as an online goods retail shop by Gift of Sound. The site is provided on an "as is" basis. Gift of Sound makes no express or implied warranties of any kind relating to the provision of information or service on or by this site.
• Gift of Sound will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.
• We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time.

• Gift of Sound reserves the right to modify these terms at any time without prior notice. Any changes will be effective from the date of posting on the Gift of Sound website.

• If you have any questions please send an email to support@giftofsound.co.uk